Privacy Policy

Please read this Privacy Policy.

Please do not use our website or services if you do not accept the terms laid out in this policy.

In brief our privacy policy covers:

  • When we gather your personal data.

  • What personal data we gather.

  • Why we gather your personal data.

  • Legitimate interest.

  • How do we collect your personal data.

  • Who can see your personal data.

  • Who we share your information with.

  • Where we transfer your personal data.

  • How long we keep your personal data.

  • How we keep your personal data safe.

  • How do we keep your personal data correct.

  • How you can access your personal data.

  • How you can update your marketing preferences.

  • Our cookie policy.

In this policy the use of “we”, “us” or “our” refer to WRH Global UK Ltd only. The WRH Group of companies, trade partners and suppliers each will have their own policies. If you wish to see their privacy policies you will need to contact them directly.

Who are we?

WRH Global UK Ltd is a subsidiary of Walter Reist Holdings together with Ferag, Denipro and the WRH group of companies.

WRH Global UK Ltd is committed to processing all personal information of customers, potential customers and staff in a manner which will comply with The General Data Protection Regulation, and other legal obligations.

Our Privacy Policy explains the type of personal information we gather and hold, and what we use this data for. We will also inform you of how we plan to protect your information.

What is personal data?

The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.

We may gather your personal data when:

  • You use our website.

  • Your use our services.

  • You contact us or the WRH Group directly via writing, email, telephone, through the website, live chat or via social media.

  • Enter your details on a WRH Group website.

  • You complete one of our forms.

  • You have used our services.

  • You enter a contract with us.

  • We have a legitimate interest.

That may include (but is not limited to):

  • Name

  • Adress

  • Email address

  • Telephone number

  • Company name, job description, company address, company email address and telephone number

  • Payment information such as bank details

  • Information required to provide you with a service, and details of our services that you have used

  • Information collected through your use of WRH Group websites. Please see the Cookies Policy on each of websites for more information.

  • Details of any enquiry you make to the WRH Group

  • Information about the services you have used within the WRH Group

Personal data shall be:

  • Processed lawfully, fairly and in a transparent manner.

  • Collected for specified, explicit and legitimate purposes.

  • Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.

  • Accurate and kept up to date.

  • Kept for no longer than is necessary for the purposes for which the personal data is processed.

  • Processed in a manner that ensures appropriate security of the personal data.

Why do we collect your personal data?

WRH Global UK Ltd collects your personal data to:

  • Provide you with products and services that you may require from us, the WRH Group, trade partners or suppliers.

  • To respond to your queries, for example if you complete our contact form on the website, email us directly or call us.

  • To perform contractual obligations.

  • To contact you regarding products which may be of interest, if you have given us consent to do so or is of legitimate interest and relevant to any previous requests.

  • Inform you of relevant products and services (including those by WRH Group, trade partners or suppliers) that we believe would be of interest to you.

  • Send you marketing information that you have requested or are subscribed to. This may include, but is not limited to: product launches, events, information about our products/services and promotions of our associated partners’ products and services.

  • To contact you with a legitimate interest.

  • To perform direct sales activities where a legitimate interest is established.

  • Process a job application.

We do not and will not sell your personal information to anyone.

Legitimate interest.

We may process your personal data without consent if we have a legitimate reason to do so.

We will only do so if:

  • It is reasonably expected for data to be used in that way.

  • This processing will help further the legitimate interest.

  • It is a reasonable way to go about it.

There is no other way to achieve the same result.

We will only send communications to you if the legitimate interest principle still applies. We will always offer an opt-out or unsubscribe option. We will review our legitimate interest principle where necessary and update it if there is a change in the purpose of processing your data.

Where we rely on legitimate interests for contacting you, your right to object still stands. If you make an objection we will stop processing your data and you will be removed from our contact list.

Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data.

How do we collect your personal data?

WRH Global UK Ltd collects your personal data:

  • When you purchase a product or service from us.

  • When you register an enquiry on the WRH Global UK Ltd website, WRH Group website, or a supplier/trade partner website.

  • When you contact us via live chat, email, enquiry form or telephone call.

  • If you have requested that you want to receive further information about the products and services that we (WRH Global UK Ltd, WRH Group, supplier or trade partner) offer.

  • From third parties, for example when we acquire third party marketing lists.

Live chat

By using our live chat feature, you therefore give consent to us contacting you. We will only contact you regarding your enquiry. Your contact details may be added to our database.

Who can see your personal data?

Your personal data may be provided to:

  • WRH Group of companies.

WRH Global UK Ltd is a subsidiary of Walter Reist Holdings together with Ferag, Denipro and the WRH group of companies.

  • Trade partners and suppliers.

Personal data will only be provided where necessary and access will be restricted to prevent any misuse or unauthorized access. We will take all necessary precautions to ensure your data is kept secure. We will request that any third parties who process the data take the required precautions.

Third parties.

We do not and will not sell your personal information to anyone.

We will provide information to selected third parties when:

  • You have given consent to receive further information. In this case it would be Walter Reist Holdings, Ferag, Denipro, the WRH group of companies, suppliers and relevant trade partners only.

  • Where services of our group/trade partners/suppliers are required it is necessary to disclose the information to them in order to provide the services.

  • Third party service providers are working on our behalf.

  • For the prevention of fraud against WRH Global UK Ltd, The WRH Group, suppliers and trade partners. If false information is given and fraud is identified, we will pass your details on to the relevant authorities and fraud prevention agencies.

  • For legal reasons. We will disclose your information if required to by law.

Transferring your personal data.

With the WRH Group of companies being located in Switzerland and our trade partners/suppliers being worldwide we may need to transfer your personal data to these third parties. If we do, we will ensure the information meets the requirement of protection under UK law.

How do we keep your personal data safe?

WRH Global UK Ltd has put the safeguards in place to ensure your data is kept secure. We will aim to keep personal data from being accessed, used, modified or taken by an unauthorized party.

Selected customer data is stored on our CRM, run by Superoffice. Data stored in SuperOffice CRM online is protected by an ISO 27001 certified Information Security Management System. All data is stored on their servers in Europe.

For further information please see:

How long do we keep your personal data?

WRH Global UK Ltd will not keep your data for longer than required. We will only keep the information as long as it is still necessary to fulfil the purpose for which the personal data was collected. We will securely delete information that is no longer needed and update, archive or securely delete information if it goes out of date.

How will we keep personal data correct?

WRH Global UK Ltd is committed to keeping personal data correct and as up to date as possible. We will rely on customer’s ensuring the information we hold about them is correct and request that customers inform us of any changes to their information. We will carry out audits of our data when required which may include contacting you to confirm and update the data we hold.

Can I access my personal data?

Upon request we can provide you with the personal data we hold about you. All requests from data subjects to modify, delete or access their personal data are to be sent to the Data Protection Officer. The requests will be logged, assessed and carried out where possible. All requests must be made in writing.

Please contact:

Unit 17, Harlow Mill Business Centre, Riverway, Harlow, Essex CM20 2FD.
FAO – Data Protection Officer.

Marketing preferences.

From time to time, we may contact you with information about our products and services, or from relevant third parties – our Group, suppliers and trade partners. We will only do this if you have opted in to receive marketing emails. This may include but is not limited to information by email, post, phone or other electronic forms. 

You can do this by emailing our Data Protection Officer at LjR3eEQaC0cUWFxREghLBg4dBwUJ or by post to Unit 17, Harlow Mill Business Centre, Riverway, Harlow, Essex CM20 2FD.

FAO – Data Protection Officer.

If your data has been passed on to third parties and you no longer wish to receive communication from them you will need to contact them directly. Please see our website for further contact details –

Cookie policy

Cookies are text files placed on your computer when you use a website.

WRH Global UK Ltd website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Links to other websites

All material on this website has been carefully verified. While the WRH Group constantly update the information on this website, it does not guarantee that information on this site, or accessible via embedded links, is complete, correct and up to date. All contents are copyrighted materials.

Our policy

Our policy will be updated as and when required. All updated versions will be posted to the website.

If you require a copy of our policy please email LjR3eEQaC0cUWFxREghLBg4dBwUJ.

Contact us

For any requests or queries relating to personal data, please contact:

WRH Global UK Ltd, Unit 17 Harlow Mill Business Centre, Riverway, Harlow, Essex, CM20 2FD

Email: LjR3eEQaC0cUWFxREghLBg4dBwUJ

Telephone: 01279 635657