Privacy Policy

Please read this Privacy Policy.

Please do not use our website or services if you do not accept the terms laid out in this policy.

The following privacy policy aims to inform the user of this website of the nature, extent and purpose of the personal data we collect, use and process. You can generally use the website without submitting any personal data whatsoever. However, if the data subject wishes to take advantage of special services via our website, it may be necessary to process personal data for this purpose.

We have taken numerous technical and organisational measures to offer the best possible protection of personal data processed via this website. In spite of this, however, security loopholes are always possible in Internet-based transfers of data, so that we cannot guarantee total protection of the same.

In brief our privacy policy covers:

  • When we gather your personal data.

  • What personal data we gather.

  • Why we gather your personal data.

  • Legitimate interest.

  • How do we collect your personal data.

  • Who can see your personal data.

  • Who we share your information with.

  • Where we transfer your personal data.

  • How long we keep your personal data.

  • How we keep your personal data safe.

  • How do we keep your personal data correct.

  • How you can access your personal data.

  • How you can update your marketing preferences.

  • Our cookie policy.

In this policy the use of “we”, “us” or “our” refer to WRH Global UK Ltd only. The WRH Group of companies, trade partners and suppliers each will have their own policies. If you wish to see their privacy policies you will need to contact them directly.

Who are we?

WRH Global UK Ltd is a subsidiary of Walter Reist Holdings together with Ferag, Denipro and the WRH group of companies.

WRH Global UK Ltd is committed to processing all personal information of customers, potential customers and staff in a manner which will comply with The General Data Protection Regulation, and other legal obligations.

Our Privacy Policy explains the type of personal information we gather and hold, and what we use this data for. We will also inform you of how we plan to protect your information.

What is personal data?

The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.

Definitions

Personal data
Personal data is any information relating to an identified or identifiable natural person (hereinafter “data subject”). A natural person is considered identifiable if they can be identified either directly or indirectly, in particular through the assignation of an identifier such as a name, an identification number, location data, online ID, or one or several other characteristics which form the expression of a person’s physical, physiological, genetic, psychological, economic, cultural or social identity.

Data subject
A data subject is any identified or identifiable natural person whose personal data is processed by the controller responsible for processing.

Processing
Processing is defined as any activity performed with or without help of automated processes or each such sequence of activities related to personal data such as the collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, the alignment or combination, restriction, erasure or destruction.

We may gather your personal data when:

  • You use our website.

  • Your use our services.

  • You contact us or the WRH Group directly via writing, email, telephone, through the website, live chat or via social media.

  • Enter your details on a WRH Group website.

  • You complete one of our forms.

  • You have used our services.

  • You enter a contract with us.

  • We have a legitimate interest.

That may include (but is not limited to):

  • Name

  • Adress

  • Email address

  • Telephone number

  • Company name, job description, company address, company email address and telephone number

  • Payment information such as bank details

  • Information required to provide you with a service, and details of our services that you have used

  • Information collected through your use of WRH Group websites. Please see the Cookies Policy on each of websites for more information.

  • Details of any enquiry you make to the WRH Group

  • Information about the services you have used within the WRH Group

Personal data shall be:

  • Processed lawfully, fairly and in a transparent manner.

  • Collected for specified, explicit and legitimate purposes.

  • Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.

  • Accurate and kept up to date.

  • Kept for no longer than is necessary for the purposes for which the personal data is processed.

  • Processed in a manner that ensures appropriate security of the personal data.

Why do we collect your personal data?

WRH Global UK Ltd collects your personal data to:

  • Provide you with products and services that you may require from us, the WRH Group, trade partners or suppliers.

  • To respond to your queries, for example if you complete our contact form on the website, email us directly or call us.

  • To perform contractual obligations.

  • To contact you regarding products which may be of interest, if you have given us consent to do so or is of legitimate interest and relevant to any previous requests.

  • Inform you of relevant products and services (including those by WRH Group, trade partners or suppliers) that we believe would be of interest to you.

  • Send you marketing information that you have requested or are subscribed to. This may include, but is not limited to: product launches, events, information about our products/services and promotions of our associated partners’ products and services.

  • To contact you with a legitimate interest.

  • To perform direct sales activities where a legitimate interest is established.

  • Process a job application.

We do not and will not sell your personal information to anyone.

Legitimate interest

We may process your personal data without consent if we have a legitimate reason to do so.

We will only do so if:

  • It is reasonably expected for data to be used in that way.

  • This processing will help further the legitimate interest.

  • It is a reasonable way to go about it.

  • There is no other way to achieve the same result.

We will only send communications to you if the legitimate interest principle still applies. We will always offer an opt-out or unsubscribe option. We will review our legitimate interest principle where necessary and update it if there is a change in the purpose of processing your data.

Where we rely on legitimate interests for contacting you, your right to object still stands. If you make an objection we will stop processing your data and you will be removed from our contact list.

Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data.

Due to our legitimate interest, we collect data concerning access to this website, and store this as server log files on the website’s server. We may collect (1) the type of browser and versions used, (2) the operating system used by the accessing system, (3) the website from where an accessing system has come across our website, (4) the subpages accessed on our website via the accessing system, (5) the date and time of access to the website, (6) an IP address, (7) the Internet service provider of the accessing system and (8) other similar data and information utilised to fend off danger in the case of attacks on our information technology systems.

When using this general data and information, WRH Global UK does not draw conclusions on the identity of the data subject. This information is in fact required (1) to correctly display the content of our website, (2) to optimise the content as well as the advertising relating to the website, (3) to guarantee the long-term functionality of our IT systems and the technology of our website and (4) to provide prosecution authorities with the information necessary for the prosecution in case of a cyber-attack. This data and information is collected anonymously by WRH Global UK for statistical purposes and also processed in order to improve data protection and security in our company with the aim of providing an ideal level of protection for the personal data we process. The anonymous data from the server log files is stored separately from all personal data submitted by a data subject. Contact form Due to legal requirements, our website contains information enabling quick electronic establishment of contact to our company and direct communication with us. If you contact us via email or a contact form, the personal data transmitted by you will automatically be stored. Such personal data provided on a voluntary basis will be retained for processing or contacting purposes. These personal data will not be passed on to third parties. WRH Walter Reist Holding and its affiliated companies do not count among these third persons.

How do we collect your personal data?

WRH Global UK Ltd collects your personal data:

  • When you purchase a product or service from us.

  • When you register an enquiry on the WRH Global UK Ltd website, WRH Group website, or a supplier/trade partner website.

  • When you contact us via live chat, email, enquiry form or telephone call.

  • If you have requested that you want to receive further information about the products and services that we (WRH Global UK Ltd, WRH Group, supplier or trade partner) offer.

  • From third parties, for example when we acquire third party marketing lists.

Live chat

By using our live chat feature, you therefore give consent to us contacting you. We will only contact you regarding your enquiry. Your contact details may be added to our database.

Contact form

Due to legal requirements, our website contains information enabling quick electronic establishment of contact to our company and direct communication with us. If you contact us via email or a contact form, the personal data transmitted by you will automatically be stored. Such personal data provided on a voluntary basis will be retained for processing or contacting purposes. These personal data will not be passed on to third parties. WRH Walter Reist Holding and its affiliated companies do not count among these third persons.

Who can see your personal data?

Your personal data may be provided to:

  • WRH Group of companies.

WRH Global UK Ltd is a subsidiary of Walter Reist Holdings together with Ferag, Denipro and the WRH group of companies.

  • Trade partners and suppliers.

Personal data will only be provided where necessary and access will be restricted to prevent any misuse or unauthorized access. We will take all necessary precautions to ensure your data is kept secure. We will request that any third parties who process the data take the required precautions.

Third parties

We do not and will not sell your personal information to anyone.

We will provide information to selected third parties when:

  • You have given consent to receive further information. In this case it would be Walter Reist Holdings, Ferag, Denipro, the WRH group of companies, suppliers and relevant trade partners only.

  • Where services of our group/trade partners/suppliers are required it is necessary to disclose the information to them in order to provide the services.

  • Third party service providers are working on our behalf.

  • For the prevention of fraud against WRH Global UK Ltd, The WRH Group, suppliers and trade partners. If false information is given and fraud is identified, we will pass your details on to the relevant authorities and fraud prevention agencies.

  • For legal reasons. We will disclose your information if required to by law.

Transferring your personal data

With the WRH Group of companies being located in Switzerland and our trade partners/suppliers being worldwide we may need to transfer your personal data to these third parties. If we do, we will ensure the information meets the requirement of protection under UK law.

How do we keep your personal data safe?

WRH Global UK Ltd has put the safeguards in place to ensure your data is kept secure. We will aim to keep personal data from being accessed, used, modified or taken by an unauthorized party.

Selected customer data is stored on our CRM, run by Superoffice. Data stored in SuperOffice CRM online is protected by an ISO 27001 certified Information Security Management System. All data is stored on their servers in Europe. For further information please see: www.superoffice.co.uk

How long do we keep your personal data?

WRH Global UK Ltd will not keep your data for longer than required. We will only keep the information as long as it is still necessary to fulfil the purpose for which the personal data was collected. We will securely delete information that is no longer needed and update, archive or securely delete information if it goes out of date

How will we keep personal data correct?

WRH Global UK Ltd is committed to keeping personal data correct and as up to date as possible. We will rely on customer’s ensuring the information we hold about them is correct and request that customers inform us of any changes to their information. We will carry out audits of our data when required which may include contacting you to confirm and update the data we hold.

Can I access my personal data?

Upon request we can provide you with the personal data we hold about you. All requests from data subjects to modify, delete or access their personal data are to be sent to the Data Protection Officer. The requests will be logged, assessed and carried out where possible. All requests must be made in writing.

Please contact: DPO@wrh-global-uk.com

Unit 17, Harlow Mill Business Centre, Riverway, Harlow, Essex CM20 2FD.
FAO – Data Protection Officer.

Marketing preferences.

From time to time, we may contact you with information about our products and services, or from relevant third parties – our Group, suppliers and trade partners. We will only do this if you have opted in to receive marketing emails. This may include but is not limited to information by email, post, phone or other electronic forms. 

You can update your marketing preferences at any time. You can do this by emailing our Data Protection Officer at DPO@wrh-global-uk.com or by post to Unit 17, Harlow Mill Business Centre, Riverway, Harlow, Essex CM20 2FD.

FAO – Data Protection Officer.

If your data has been passed on to third parties and you no longer wish to receive communication from them you will need to contact them directly. Please see our website for further contact details – www.wrh-global-uk.com

Google Analytics

We have included on this website the component Google Analytics (including an anonymization function). Google Analytics is a web analysis service. Web analysis means the collection, compilation and evaluation of data concerning the behaviour of visitors of websites. A web analysis service collects, among other things, data which discloses which website a data subject comes from, which subpages have been accessed, and how often and for how long a subpage has been viewed. Web analysis is carried out mainly to optimise a website and to optimise the cost-benefit analysis of Internet advertising.

The operating company of Google Analytics components is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.

For the web analysis via Google Analytics, we use the add-on "_gat._anonymizeIp". This allows Google to shorten and anonymise the IP address of the user’s Internet connection when our website is accessed from a member state of the European Union or from a signatory state of the Agreement on the European Economic Area.

The purpose of the Google Analytics components is to analyse the stream of visitors to our website. Google uses the data and information it has gained, for example, to assess your use of the website, to compile online reports for us about activity on our website, and to provide further services connected with the use of our website.

Google Analytics places cookies into the data subject’s IT system. The placement of cookies allows Google to analyse the use of our website. Every time an individual page on the website we operate and which includes a Google Analytics component is accessed, the Internet browser is called on by the particular Google Analytics components to automatically transfer data from the data subject’s IT system to Google for the purpose of online analysis. In connection with this technical procedure, Google receives information about personal data, such as the IP address of the data subject, allowing Google to determine the origin of the visitor and the clicks and, in the process, have access to commission settlements.

With help of these cookies, personal data is stored, including the period of access, the place from where access took place and how often a data subject has visited our website. With every access to our website, this personal data, including the IP address of the internet connection used by the data subject, is transmitted to Google in the USA. This personal data is stored by Google in the USA. Occasionally, Google transfers this personal data, which has been collected with the help of a technical operation, to third parties.

The data subject can prevent the placement of cookies by correspondingly setting the Internet browser, thus permanently objecting to the placement of cookies. This setting of the Internet browser in use also prevents Google from placing a cookie into the data subject’s IT system. You may also at any time delete a cookie which has already been placed by Google Analytics via the Internet browser or another software programme.

Beyond this, the data subject may withdraw the consent to the collection of the data, generated by Google Analytics, in relation to the use of this website, to the processing of this data by Google, and to prevent this from taking place. To do this, the data subject must download and install a browser add-on under the link https://tools.google.com/dlpage/gaoptout?hl=en . This browser add-on tells Google Analytics via JavaScript that no data or information on visits to the website may be transferred to Google Analytics. The installation of the browser add-on is considered by Google to be an objection. If the data subject’s IT system is at a later stage deleted, formatted or reinstalled, the data subject must again install the browser add-on in order to deactivate Google Analytics. If the browser add-on is uninstalled or deactivated by the data subject or another person within his sphere of influence, reinstallation or reactivation of the browser add-on is possible.
Further information as well as Google’s data protection regulations can be accessed under https://policies.google.com/privacy and under https://www.google.com/analytics/terms/ Google Analytics is explained further under https://www.google.com/intl/en_en/analytics/

Cookie policy

Cookies are text files placed on your computer when you use a website. In certain cases we use cookies. Cookies are text files which are deposited and stored in a computer system via an Internet browser. You can prevent the placing of cookies via our website at any time by correspondingly setting the Internet browser, thus permanently objecting to the placement of cookies. Furthermore, cookies which have already been placed can be erased at any time via an Internet browser or other software programmes. This is possible in all conventional browsers. If you deactivate the use of cookies, you may not be able to utilise all features of this website to the full.

WRH Global UK Ltd website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Links to other websites

All material on this website has been carefully verified. While the WRH Group constantly update the information on this website, it does not guarantee that information on this site, or accessible via embedded links, is complete, correct and up to date. All contents are copyrighted materials.

The processing of personal data takes place exclusively in accordance with the General Data Protection Regulation GDPR and pursuant to country-specific data protection regulations governing the company. This privacy policy is valid for the WRH Global UK website. It contains links to third party websites for which we are unable to guarantee compliance with data protection regulations.

The rights of users of our website are disclosed in the General Data Protection Regulation, Chapter 3, Articles 12-23.

Social Media

Facebook
On this website, we apply features of Facebook, a social media network of Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Eire. During a visit to our website, information may be transmitted to Facebook. Facebook’s published privacy policy, which is available under https://www.facebook.com/legal/terms/update reveals information on the collection, processing and usage of personal data by Facebook.

Twitter
On this website, we apply features of Twitter, a social media network of Twitter International, 1 Cumberland Place, Fenian Street, Dublin 2 D02 AX07, Eire. For this reason, personal data may be transmitted to Twitter. If you wish to find out more about usage of your data by Twitter, please access Twitter’s privacy policy under https://twitter.com/en/privacy .

Google+
On this website, we apply features of Google+, the social media network of Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). If you wish to use the all the features offered, you will require a Google account. To find out which data is collected by Google and what this data is used for, please access https://policies.google.com/privacy.

LinkedIn
On this website, we apply features of LinkedIn, a social media network of the LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. When you access pages on our website which contain these features, data is transmitted, stored and evaluated by LinkedIn. The data protection regulations governing information collected by LinkedIn can be found under https://www.linkedin.com/legal/privacy-policy.

Our policy

Changes to this privacy policy Changes of this privacy policy by WRH Global UK may take place at any time. The current, binding version of the privacy policy is posted online on this website.

If you require a copy of our policy please email DPO@wrh-global-uk.com

Copyright by WRH Global UK. All rights reserved.

Contact us

For any requests or queries relating to personal data, please contact:

Data Protection Officer – WRH Global UK Ltd, Unit 17 Harlow Mill Business Centre, Riverway, Harlow, Essex, CM20 2FD

Email: DPO@wrh-global-uk.com

Telephone: 01279 635657